Terms of Service

1. About these Terms

1.1 These Terms of Service (“Terms”) are an agreement between you and Incspark Group, [to be confirmed], [to be confirmed], with its registered address at [to be confirmed], trading as Incspark (“Incspark”, “we”, “us”, “our”). This version is effective from November 12, 2026.

1.2 You accept these Terms when you create an account or place an Order, at the step where we show you a link to them. If you do not agree to them, do not use the Services.

1.3 If you act for a Company or another organisation, including one that is still to be formed, you confirm that you are authorised to accept these Terms for it. “You” then means both you and that organisation. If the Company is still to be formed, you are personally responsible for paying for the Services until it is formed. Once formed, the Company adopts these Terms by using or paying for the Services, and you and the Company are then jointly and severally liable for fees for that Company that are still unpaid, and responsible for the information given to us.

1.4 If documents conflict, this order applies:

• any written agreement that you and we both sign, such as an Enterprise plan contract;
• the Order summary shown at checkout, for the scope and price of that Order;
• these Terms.

1.5 Our Privacy Policy and Cookie Policy explain how we use personal data; they are notices, not contract terms. The Refunds and cancellations help page summarises section 11 (Cancellations and refunds); if they differ, these Terms prevail.

1.6 In these Terms:

• “Site” means incspark.com and its pages, and “Dashboard” means the signed-in area of the Site.
• “Services” means everything we provide through the Site, the Dashboard, email and WhatsApp.
• “Order” means a purchase you confirm at checkout.
• “Company” means the company or other entity we form, transfer in or maintain for you.
• “Package” means a one-time formation package (Explorer, Go or Pro) or a one-time transfer service for an existing company.
• “Yearly Plan” means the recurring yearly service for one Company, such as its registered agent, address or licence service and its yearly filings.
• “Add-on” means an optional one-time extra.
• “Authority” means a registry, tax office, free zone authority or other public body.
• “Government Fees” means fees charged by an Authority.
• “Third-Party Costs” means notary, apostille, translation, courier, bank and similar charges paid to someone other than us.
• “Partner” means a third-party registered or resident agent, formation agent, notary, lawyer, accountant, translator, courier or nominee provider.
• “Financial Institution” means a bank, electronic money institution or payment provider.

2. What we do and what we are not

2.1 We are an online company formation and corporate services provider. We prepare and file your Company’s formation, or take over an existing Company from its current provider, through Partners and Authorities; apply for tax IDs, such as an EIN, a VAT number or an ITIN, where your Order includes them; prepare and submit residence visa and permit applications where your Order includes them; provide or arrange a registered agent or address and, where ordered, nominee officers; arrange bookkeeping, accounting and first tax returns through Partners where your Package includes them; track deadlines; file what your Yearly Plan includes; and help with applications to Financial Institutions.

2.2 We are not a law firm, accounting firm, tax adviser, bank, payment institution, trust or fiduciary. We give no legal, tax, accounting or financial advice (see section 13 (No legal, tax, accounting or financial advice)).

2.3 Where the law requires a licensed professional, such as a notary, a lawyer or a licensed or registered agent, and for nominee, accounting and bookkeeping services, a Partner does that work under its own licence.

2.4 You authorise us and our Partners to prepare the filings and applications in your Order, to sign them where you have approved them, and to submit them. We do not start legal proceedings for you or hold your money, except to collect Government Fees and Third-Party Costs and pay them on your behalf.

3. Who can use the Services

3.1 You must be at least 18, or the age of majority where you live if that is higher, and able to enter a binding contract.

3.2 The Services are for business purposes: forming and running a company. Section 11.6 keeps any consumer rights that mandatory law gives you.

3.3 You, the Company and its owners, directors and beneficial owners must not be:

• subject to sanctions of the United Nations, the United States, the European Union, the United Kingdom or the United Arab Emirates;
• owned or controlled by a sanctioned person; or
• resident in, or doing business in or with, a country or region subject to comprehensive sanctions.

3.4 Some Partners, Authorities and Financial Institutions do not serve residents of certain countries. Where we know this, we tell you before you pay.

4. Your account

4.1 You sign in with your email address and a one-time code; there is no password. Keep your email account secure, ideally with two-step verification, and never share a code. We will never ask you for one.

4.2 You are responsible for activity on your account. Tell us at once if you suspect misuse. We may lock the account while we check.

4.3 One account can hold several Companies. Keep your details accurate and up to date.

5. Our Services

5.1 Each Package, Yearly Plan and Add-on includes what the Order summary and the pricing page show at the time of your Order. If they differ, the Order summary prevails (section 1.4).

5.2 Timelines are estimates. Authorities, Financial Institutions and couriers set their own processing times.

5.3 We do not guarantee outcomes that Authorities or other third parties decide, including:

• the availability or approval of a company name;
• registration of the Company;
• the issue or timing of a tax ID, such as an EIN;
• the grant of licences and visas;
• approval by a Financial Institution;
• any particular tax result.

5.4 Some steps need you or other people to act in person or online, such as identity verification with Companies House, video identification by a notary, or signatures. We guide you through them, but we cannot do them for you.

5.5 As registered agent or address, we or our Partner receives official letters for the Company, scans them, usually on the business day they arrive, and emails you a notice; you can get the scan from us, and from your Dashboard once it shows your mail. Scanning of other business mail, or a separate business address, is included only where your Package or Yearly Plan shows it. Anything else, such as physical forwarding, we quote before we incur it (section 8.4).

5.6 We may use Partners and change them. We remain responsible to you for the Services under these Terms.

5.7 We file what your Yearly Plan includes on time, provided you give us the information we ask for by the date we give you.

5.8 Nominee directors, officers or foundation council members are provided by a licensed Partner under its own nominee agreement, which you sign directly. A nominee does not manage the Company’s business. Beneficial owners are always identified to the registered agent and to Authorities as the law requires, and section 16 (Acceptable use) applies.

5.9 Before we file, you can move to a higher Package by paying the difference. After filing, upgrades are not available for that Order.

6. Identity checks, anti-money laundering and sanctions

6.1 Before we file, and while we provide the Services, we and our Partners must verify your identity and the identity of every owner, director and beneficial owner, and screen them against sanctions lists and lists of politically exposed persons. We may also ask about the source of funds or wealth and the business activity, or ask for more documents.

6.2 You must promptly provide what we reasonably ask for. You must tell us before any change of owners, directors, beneficial owners or business activity.

6.3 We or a Partner may refuse, pause or end a Service, acting reasonably, if:

• checks are incomplete or unsatisfactory;
• information or documents are false or misleading;
• a sanctions or other high-risk finding arises; or
• the law or an Authority requires it.

6.4 Where the law prevents it, we do not give reasons.

6.5 We may report to Authorities where the law requires it, and the law may prevent us from telling you.

6.6 Section 11.4 sets out what happens to your payment if we refuse or end a Service under this section.

7. Your responsibilities

7.1 Information and documents you give us must be true, complete and genuine, and yours to share; for information about other people, you confirm that you have any consent or notice the law requires. Filings rely on what you give us. Beyond our checks under section 6 (Identity checks, anti-money laundering and sanctions), we do not verify the legal correctness of your answers.

7.2 Respond to our requests in time. Delays caused by missing or late information are not our delays. If we have waited 30 days for documents or information we asked for, we pause your Order until you send them, and we tell you by email.

7.3 After formation, the Company and its officers remain legally responsible for its obligations, even when we remind you or file for you. These include:

• taxes and tax returns;
• annual filings and licence renewals;
• beneficial ownership and economic substance reports;
• accounting;
• declaring the Company where you live, including under controlled foreign company rules.

7.4 Our reminders help, but they do not move that responsibility to us.

7.5 Keep a registered agent or address in place at all times where the Company’s country requires one. If our service ends, appoint a replacement (see section 10.5).

7.6 Use the Company and the Services lawfully (see section 16 (Acceptable use)).

8. Prices, Government Fees and taxes

8.1 Prices are in US dollars and are shown before you pay. Your bank or card issuer may add currency-conversion or foreign-transaction fees; those are not ours.

8.2 Package prices include the registry’s formation fee, except where it depends on your choices: US state filing fees, UAE free zone or mainland licence, registration and flexi-desk office fees (for Dubai mainland, an Ejari flexi-desk); and establishment card and residence visa fees. These are added as separate lines and shown before you pay. Fees charged in another currency are converted to US dollars and rounded up.

8.3 Unless your Order shows them, prices do not include:

• share capital;
• VAT or other taxes on your Company’s activity;
• Government Fees that arise after formation;
• penalties and late fees caused by you;
• Third-Party Costs, such as extra notarisation, apostille, translation, courier or bank charges;
• fees you owe your current provider when you transfer a Company to us;
• residence permits and other personal permits;
• work outside your Order.

8.4 We quote any extra cost before we incur it, and you can decline it.

8.5 Our prices are shown before VAT. Where VAT or a similar tax applies to our fees, it is added at checkout and shown before you pay.

8.6 Authorities change their fees. If a Government Fee rises after you pay and before we file, we tell you, and you can pay the difference or cancel under section 11.1.

9. Payment

9.1 You pay by card, or another method Stripe offers, through Stripe Checkout. Stripe processes the payment; we never see or store your full card details.

9.2 Packages and Add-ons are paid in full in advance. Yearly Plans are paid in advance each year (see section 10 (Yearly Plan: renewal and cancellation)).

9.3 Stripe emails a receipt or invoice for each payment. You can also find invoices in Orders & billing in your Dashboard.

9.4 We start work only once your payment is confirmed.

9.5 If you dispute a valid charge with your bank instead of contacting us, we may pause the Services in dispute until the dispute is resolved.

10. Yearly Plan: renewal and cancellation

10.1 Each Company has one Yearly Plan, with the scope shown in your Order. Government Fees for licence renewals are included only where your Order shows them (section 8.3).

10.2 For a new Company, the Yearly Plan starts 12 months after your Package Order (“month 13”), at the yearly price shown at checkout. We ask you to confirm payment and its automatic yearly renewal before it starts. If you do not confirm it by the end of month 12, our registered agent or address service ends on that date, as described in section 10.5. For a transfer, it starts when you order it.

10.3 Once active, the Yearly Plan renews automatically for another year on each renewal date and is charged to your saved payment method, unless you cancel before that date. We email you 30 days before each renewal with the date and the amount, and 7 days before with the date, the amount and the card we will charge. If your card expires before the renewal, we tell you. You can switch off the 30-day reminder; the 7-day reminder is always sent. If you are a consumer and the law where you live limits automatic renewals, the Yearly Plan continues only as that law allows, and you can cancel with the notice it sets.

10.4 If we change the price of the Yearly Plan, we tell you at least 30 days before the renewal it applies to, and you can cancel before that renewal.

10.5 You can cancel at any time in Orders & billing, or by emailing us. Cancellation takes effect at the end of the paid year, and we do not refund the unused part of a year, except under sections 11.4, 11.6, 21.3 and 22.3. When the service ends, we stop acting as the Company’s registered agent or address and, where the law requires, tell the Authority that we have resigned. Appoint a replacement before then, or the Authority may treat the Company as non-compliant or strike it off. Any Government Fee for our resignation or for the change is yours to pay, at cost.

10.6 If a renewal payment fails, we tell you by email and try again about 3, 7 and 14 days after the first failed attempt, emailing you each time a try fails. If the last try fails, we send a final notice with the date the service will end. If you have not paid by that date, the Yearly Plan ends and section 10.5 applies. You can restart it from Orders & billing.

11. Cancellations and refunds

11.1 You can cancel an Order until we submit it to an Authority. We then refund what you paid, minus any Government Fees we have already paid for you.

11.2 Subject to sections 11.4 and 11.6, once we have submitted an Order, it cannot be cancelled and its fees are not refundable. Add-ons that have not started can still be cancelled and refunded, minus any Government Fees already paid for them.

11.3 To cancel, email us or open a support ticket in your Dashboard. We confirm the cancellation and the amount. Refunds go to the original payment method and usually arrive within 5 to 10 business days.

11.4 If we or a Partner refuse or end a Service under section 6 (Identity checks, anti-money laundering and sanctions), we refund the part not delivered, minus Government Fees already paid and Third-Party Costs already incurred, unless the law prevents the refund. If we cannot deliver a Service for reasons within our control, we refund the part not delivered in full.

11.5 We do not refund because a Financial Institution or an Authority, including a visa office, declines or delays your application for reasons outside our control. We still provide the rest of your Order.

11.6 Nothing in these Terms limits rights that consumer law where you live gives you and that cannot be excluded. If you are a consumer with a right to withdraw, such as the 14-day right in the EU and the UK, the period starts on the day your Order is confirmed. To withdraw, send us a clear statement by email or in a support ticket in your Dashboard. You may use the model withdrawal form in Annex I(B) of Directive 2011/83/EU (or Part B of Schedule 3 to the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), but you do not have to. We confirm receipt by email without delay. We refund you no later than 14 days after we receive it, using your original payment method. If, when you order, you expressly ask us to start work within that period and acknowledge that you then lose the right once the Service has been fully performed, you pay a proportionate amount for the work done before you withdraw, including Government Fees already paid to an Authority for you.

11.7 Cancellation of a Yearly Plan is covered by section 10.5.

12. Partners, Authorities and Financial Institutions

12.1 Authorities and Financial Institutions are independent of us and make their own decisions on their own timetables. We are not responsible for their decisions, delays, fee changes or system outages.

12.2 Partners act under their own licences and may ask you to accept their own terms or engagement letters; we tell you when they do. We choose Partners with care; section 5.6 sets out our responsibility for them. Partners and Financial Institutions we refer you to for services outside your Order, such as accountants or banks, are independent, and you contract with them directly.

12.3 Links to WhatsApp, Stripe, AI assistants and other third-party sites are governed by their own terms. Answers from AI assistants are not advice from us and may be wrong.

13. No legal, tax, accounting or financial advice

13.1 Information on the Site, in the Help Center, in emails and in support replies is general information about our process. It is not legal, tax, accounting or financial advice for your situation.

13.2 Using the Services does not create a lawyer-client or accountant-client relationship, and our communications are not protected by legal privilege.

13.3 Take independent professional advice, especially about tax where you live.

14. Your content and documents

14.1 You keep ownership of what you upload or send us.

14.2 You give us and our Partners a non-exclusive, worldwide, royalty-free licence to use it only to provide the Services and meet legal obligations.

14.3 Company documents we produce for you, such as articles and certificates, are yours to use for the Company. Our templates, the Site and the Dashboard remain ours (see section 15 (Our intellectual property)).

15. Our intellectual property

15.1 The Site, the Dashboard, our software, text, design and logos, and the Incspark brand belong to us or our licensors.

15.2 You may use them only to use the Services. Do not copy, scrape, reverse-engineer or resell them.

15.3 We may freely use any feedback you give us.

16. Acceptable use

16.1 Do not use the Services or the Company:

• for money laundering, terrorist financing, fraud, tax evasion, sanctions evasion, bribery or any other illegal activity;
• to hide who owns or controls a company;
• to impersonate anyone or to give false documents;
• to infringe the rights of others;
• to send malware or spam, to probe, overload or bypass our security or rate limits, or to access accounts that are not yours;
• to resell the Services without our written consent.

16.2 If you do, we may act under section 21 (Suspension and termination).

17. Confidentiality

17.1 We keep your non-public information confidential. We use it only to provide the Services and disclose it only to Partners, Authorities and Financial Institutions as your Order needs, to our service providers and professional advisers, or where the law requires, as our Privacy Policy explains.

17.2 Information filed with a public register becomes public by law.

18. Our commitment

18.1 We provide the Services with reasonable care and skill, and in line with applicable law.

18.2 Beyond that, and as far as the law allows, the Site and the Dashboard are provided “as is”. We do not promise that they will be uninterrupted or error-free, and we give no other warranties, including about the outcomes listed in section 5.3.

19. Limitation of liability

19.1 Nothing in these Terms limits or excludes liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• gross negligence or wilful misconduct;
• anything else that cannot be limited or excluded by law, including your statutory rights as a consumer.

19.2 Subject to section 19.1, we are not liable for:

• indirect or consequential loss;
• loss of profit, revenue, business, opportunity or goodwill;
• loss caused by inaccurate, incomplete or late information from you;
• loss caused by the decisions, delays or failures of Authorities, Financial Institutions or other third parties outside our reasonable control, other than Partners we engage to provide your Order (see section 5.6).

19.3 Subject to section 19.1, our total liability arising from or relating to the Services in any 12-month period is limited to the greater of:

• the fees you paid us for the Service concerned in the 12 months before the event giving rise to the claim, excluding Government Fees and Third-Party Costs we passed on (if you are a consumer, they are included); and
• USD 100.

20. Indemnity

20.1 You will reimburse us and our Partners for reasonable losses, costs and third-party claims caused by:

• your breach of these Terms;
• false or incomplete information or documents you give us;
• unlawful activity by you or the Company;
• content you provide that infringes another person’s rights.

20.2 Section 20.1 does not apply to the extent the loss was caused by our own breach or negligence. If you are a consumer, it applies only as far as consumer law allows.

21. Suspension and termination

21.1 You may stop using the Services and ask us to close your account at any time. Paid Orders then follow section 11 (Cancellations and refunds), the Yearly Plan follows section 10.5, and we keep records as our Privacy Policy explains.

21.2 We may suspend or end a Service or your account by notice, or without notice where the law prevents notice, with immediate effect unless a cure period below applies, if:

• section 6.3 applies;
• you materially breach these Terms, including section 16 (Acceptable use), and, where the breach can be fixed, you do not fix it within 14 days of our notice; or
• the law, an Authority or a Partner’s legal obligation requires it.

21.3 We may stop offering a Service for any other reason by giving you 30 days’ notice. We then refund prepaid amounts for any part not delivered.

21.4 After termination:

• you can ask us for copies of your Company documents within the retention periods in our Privacy Policy;
• our registered agent or address service ends as described in section 10.5;
• fees for work already done remain payable.

21.5 Sections 1.6, 6.5, 7.3, 8, 9.5, 10.5, 11, 12, 13, 14, 15, 17, 18.2, 19, 20, 21.4, 22.2, 24, 25 and 26 continue to apply after termination.

22. Events outside our control

22.1 Neither you nor we are liable for delays or failures caused by events beyond reasonable control, such as:

• outages or closures of registry or government systems;
• changes in law or sanctions;
• actions of Authorities;
• internet or hosting failures;
• natural disasters, war, civil unrest or epidemics.

22.2 The affected party tells the other and resumes performance as soon as possible. This section does not excuse payment for Services already provided.

22.3 If the event lasts more than 60 days, either of us may end the affected Order, and we refund the part not delivered, minus Government Fees already paid and Third-Party Costs already incurred.

23. Changes to the Services and these Terms

23.1 We may update the Services and these Terms. The date at the top of this page shows the current version.

23.2 For a material change that affects you, we email you or notify you in the Dashboard at least 30 days before it applies. Changes required by law may apply sooner.

23.3 If you do not agree to a change, you can cancel before it applies; for the Yearly Plan, under section 10.5.

23.4 Orders you have already paid for remain under the Terms that applied when you placed them, unless the law requires otherwise.

24. Governing law and disputes

24.1 If you have a complaint, email us at hello@incspark.com with the details first. We will try to resolve it within 30 days.

24.2 These Terms are governed by [to be confirmed]. The courts of [to be confirmed] have exclusive jurisdiction, subject to section 24.3.

24.3 If you are a consumer, you keep the protection of the mandatory laws of the country where you live, you may bring proceedings in the courts there, and where that law requires it, we may bring proceedings against you only in those courts.

25. Notices

25.1 We send notices by email to your account address or in your Dashboard. They count as received when sent, unless we learn that delivery failed.

25.2 Send notices to us at hello@incspark.com. Send formal legal notices to our registered address, [to be confirmed], as well.

26. General

26.1 You may not transfer these Terms without our written consent, which we will not refuse unreasonably. We may transfer them to an affiliate or to a successor of our business, provided your rights are not reduced.

26.2 If any part of these Terms is found invalid or unenforceable, the rest remains in force.

26.3 If we delay enforcing a right, we do not waive it.

26.4 These Terms, your Order and any written agreement under section 1.4 are the entire agreement between you and us about the Services. This does not limit liability for fraud.

26.5 Only you and we can enforce these Terms, except that our Partners may rely on section 20 (Indemnity).

26.6 You and we are independent contractors. These Terms create no partnership, employment or agency, other than the authority in section 2.4.

26.7 These Terms are written in English. Any translation is for convenience only.

26.8 These Terms, notices and records may be in electronic form and have the same effect as paper.

27. Contact

Email hello@incspark.com, message us on WhatsApp, or write to Incspark Group, [to be confirmed]. See also our Privacy Policy, Cookie Policy and Help Center.